Useful help-line information
It's always helpful to have a place to go for contacts, so we have put together some which are relevant to those who may visit our site. Updated with information on COVID-19's impact to the organisation where relevant.
If you are in immediate danger contact 999
If you can't speak:
- Listen to the questions from the operator.
- Respond by coughing or tappng the headset.
- If prompted press 55 to let the operator know it's a genuie emergency.
If you can’t use a voice phone:
- Register with the police text service - text REGISTER to 999.
- You will get a text which tells you what to do next.
- Preferably do this when it is safe so you can text when you are in danger.
Helplines specific to later life
Age Uk are a charity dedicated to helping everyone make the most of later life. Due to older people being deemed some of the most vulnerable during the on-going pandemic Age UKs website at www.ageuk.org.uk focuses on giving detailed information as well as instructional videos on different aspects around Coronavirus.
You can also call them on:
0800 055 6112 (England)
0800 022 3444 (Wales)
0800 124 4222 (Scotland)
0808 808 7575 (Northern Ireland)
The Silver Line
The Silver Line is a confidential, free helpline for older people across the UK open 24 hours a day, seven days a week, 365 days of the year.
The Silver Line service can offer, information, friendship and advice; link callers to local groups and services; offer regular friendship calls; protect and support older people who are suffering abuse and neglect.
Contact number for The Silver Line Helpline: 0800 4 70 80 90
Helplines Signposted for Deaf/Hard of Hearing
For people who are deaf, hard-of-hearing or speech-impaired. As well as offering day to day services helping people connect, Relay have a 999 option.
Dial 18000 instead of the usual 18001 through the app or a textphone for the emergency services.
On the Relay UK app simply tap the 999 button then confirm or if using the NGT Lite call 18000 on your phone's dialler.
If using a text phone call 18000.
Or you can use text 999 with an Emergency SMS but you must register your device before hand to access this service so don't leave it until you need it.
Instruction on how to set up these services can be found on the Relay UK website.
- The Deaf Health Charity work to improve the health and wellbeing of Deaf people. Formally known as DeafHope, they are the UK’s only sign-language based service to help Deaf people who suffer from domestic abuse in all of London, Kent & Sussex. They have several different departments including a section dedicated to domestic abuse and one for mental health, who can be contacted nationally via text, Whats App, Facetime, email or a phone call.
For Domestic Abuse:
Text or WhatsApp/Facetime: 07970 350366
Call: 020 3947 2601
For crisis support:
Text DEAF to 85258
For Psychological Therapy:
Text: 07966 976747
Text: 07966 976749
Call: 020 3947 2600
The charity Mind understands the impact Coronavirus can have on your mental health and wellbeing, and that this situation might feel difficult or stressful. Mind offer lots of things you can try which could help your wellbeing. There are various links on their website that give advice on what to do if you are feeling anxious or worried about coronavirus, as well as practical advice for staying at home, taking care of your mental health and wellbeing, support for work, benefits and housing.
Mind are a charity offering information and advice on all aspects of mental health. There are a range of support services available through local Mind associations.
Tel: 0300 123 3393 (helpline 9am–6pm weekdays)
Mental health foundation
The Mental Health Foundation is an organisation who aims to help people understand, protect and sustain their mental health through research and information, they do not advise individuals directly. They aim to support in and around the community and peer programmes, as well assisting advocacy needs.
Their page provides lots of useful information on mental health in later life, in the work place, tools to help you cope as well as ways of looking after your wellbeing during the Coronavirus pandemic. They have useful articles, blogs and research that are a helpful read: https://www.mentalhealth.org.uk/coronavirus/abusive-relationships
The website lists contact numbers and signs posts if you need urgent help in any area of your mental health: https://www.mentalhealth.org.uk/your-mental-health/getting-help
The Dementia UK Helpline is for anyone with a question or concern about dementia and Alzheimer’s disease. From looking out for the first symptoms of Alzheimer’s, to understanding the challenges of living with someone with vascular dementia, they have experienced specialist Admiral Nurses who can help and give advice.
This includes providing critical emotional and practical support to carers affected by the coronavirus (COVID-19). The challenges of families facing dementia could easily be forgotten in these difficult times; but through their Helpline, carers can continue to be supported in their own homes.
You can also check out their coronavirus information hub which contains advice, questions and answers and relevant leaflets and videos. https://www.dementiauk.org/get-support/coronavirus-covid-19/
Call the Dementia Helpline for free on 0800 888 6678, or you can send an email to email@example.com
Alzheimer’s Society are offering advice and practical tips for people living with dementia and those supporting them during the coronavirus pandemic which you can find on their website: https://www.alzheimers.org.uk/get-support/coronavirus-covid-19
You can also speak to someone their Dementia Connect support line: 0333 150 3456
As the situation with coronavirus evolves, it's important to know what support is available to you as a carer and those you look after.
Carers UK can help by providing information and guidance to unpaid carers, on subjects including, benefits and financial support; your rights as a carer in the workplace; carers' assessments and how to get support in your caring role; services available to carers and the people you care for.
If you are worried that you or someone you look after may be at risk, NHS 111 can offer direct guidance through their online coronavirus helpline. Call 111 if your (or the person you care for) symptoms become severe, and let them know you are a carer.
Getting help in Scotland, Wales or Northern Ireland:
Scotland: Check your symptoms online: https://www.nhsinform.scot/self-help-guides/self-help-guide-coronavirus-covid-19
Wales: Check your symptoms online https://www.nhsdirect.wales.nhs.uk/SelfAssessments/symptomcheckers/COVID19.aspx
Northern Ireland: Call 111
If you need help in these or other caring areas, you can email: firstname.lastname@example.org
Alternatively, their telephone helpline is available Mondays and Tuesdays, 10am – 4pm on: 0808 808 7777.
A national charity that supports the families of children with additional needs in England, Wales, Scotland & Northern Ireland.
Call their free helpline0808 808 3555 or email email@example.com
Abuse (including Sexual) helplines
Live Fear Free
LiveFearFree is an excellent helpline assisting both men and women those who are, or have, experienced domestic abuse, sexual violence and/or violence against women. Also available to call for those who are worried about a friend or relatives who is experiencing any form of domestic violence or abuse.
Callers are guaranteed a friendly, supportive and understanding response by this experienced team, who can discuss your concerns and provide help, support and information. Their skilled helpline staff offer a professional service and will understand what you are experiencing.
As well as supporting you with issues around domestic abuse/sexual violence, LiveFearFree can offer advice on, emergency accommodation, counselling, local support services, welfare and benefit rights, housing issues, legal issues, child welfare, perpetrator programmes and Sexual Assault Referral Centres (SARCs). They can offer support in any language through using LanguageLine.
Calls to the Live Fear Free 24-hour helpline will not show up on landline phone bills.
Contact them on 0808 801 0800
Text phone users can contact them via Type Talk on 1800108088010800
Or you can contact the Live Fear Free Helpline by text 24/7 on 078600 77 333
The hourglass (previously Action on Elder Abuse) is a confidential helpline which aims to provide information and support to anyone concerned about harm, abuse or exploitation of a person aged 60 years and over. The trained staff can provide support to help make the best choices about keeping safe, and put you in touch with appropriate local agencies.
The Hourglass helpline is entirely confidential, free to call from a landline or mobile, and the number won’t appear on your phone bill.
Their helpline is available from 9am to 5pm every Monday to Friday
Contact number: 0808 808 8141
Male victim survivors
The Men’s Advice Line
The men’s national advice line is aimed at providing support for male domestic abuse survivors. They offer support for male victims who are feeling controlled, unable to make their own decisions, scared, intimidated or threatened by their partner or a family member.
You can call them for free on; 0808 801 0327 Monday - Friday 9am - 5pm, and extended hours on Wednesday 9am - 8pm
You can webchat with them: https://mensadviceline.org.uk/contact-us/ Wednesday, Thursday and Friday, 10 – 11am and 3 – 4pm
Or email; firstname.lastname@example.org
Man Kind is a national help and advice line for men who are victims of domestic abuse. Their website also offers inciteful information and guidance as well as details of other organisations, such housing, and information on how best to isolate yourself safely during the Coronavirus pandemic.
They provide a confidential helpline: 01823 334244 Weekdays, 10am - 4pm
BAME national support and advice
BAWSO is an all Wales organisation providing specialist services for BAME communities. These include training, the provision of temporary accommodation for those affected or at risk of domestic abuse and all forms of violence such as Female Genital Mutilation, forced marriage, honour based violence, human trafficking and modern slavery.
You can contact them via their 24-hour helpline: 0800 731 8147
Southall Black Sisters
Southall Black Sisters (SBS) is a non-profit all-Asian organisation based in Southall, West London, England. The SBS was originally established in order to provide a focus for the struggle of Asian women in the fight against racism, but became increasingly involved in defending the human rights of Asian women who are the victims of domestic violence and in campaigning against religious fundamentalism.
Southall Black Sisters offers services providing domestic violence outreach, family law advice, housing advice and immigration advice.
Unfortunately SBS have had to close their face to face service during the Coronavirus pandemic. However, they will still provide advice and advocacy service by phone and email.
Their Helpline remains open and you can call them Monday, Wednesday - Friday 9am - 5pm on: 02085719595
IKWRO’s mission is to protect Middle Eastern and Afghan women and girls who are at risk of ‘honour’ based violence, forced marriage, child marriage, Female Genital Mutilation and domestic violence, to help promote their rights. Providing direct services for women and girls, including advocacy, training and counselling.
IKWRO have expressed that they are still operational but as Coronavirus is a concern for everyone they are changing from face-to-face to phone contact for their counselling and advice services.
You can call them Monday – Friday, 9.30-5.30 on: 0207 920 6460
LGBTQ+ national support and advice
Opening Doors London
The biggest charity providing information and support services specifically for LGBT+ people over 50. On their website they have information and resources during COV-19 as well as ideas for activities to do from home. They deliver a befriending service which includes a telefriending service where they will call you once a week for a chat.
The telephone befriender service is available by calling 020 7239 0400 - Monday to Friday 9am to 5pm. Or by emailing at email@example.com for them to arrange a phone call with you.
As of Thursday 19th March, LGBT Foundation has temporarily shifted to become a remote service delivery charity due to the Coronavirus pandemic. This means all of their face-to-face services will be replaced by remote services and all intake assessments will be over the phone or other platforms such as Zoom or WhatsApp.
Their helpline remains open on 0345 3 30 30 30, Monday to Friday between 10am and 6pm. (LGBT foundation have stated that they are also looking into options to extend their helpline hours during this time.)
Galop is a completely independent LGBT+ anti-violence charity offering advice and support to people who have experienced domestic abuse, sexual violence, biphobia, homophobia, transphobia.
Due to the Coronavirus pandemic Galop have stated they will be offering a reduced service until further notice, but ARE still accepting referrals for all their services, but as capacity is reduced, this might mean they may be slower to respond to some requests than usual.
You can call their helpline, 0800 999 5428, Monday - Friday 9am - 5pm, and extended hours on Wednesday 9am - 8pm.